Accessibility Statement

This website is run by Birmingham City Council and is on the domain.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 500% with reflow and without loss of content
  • Using your browser settings, change colours, contrast levels and fonts
  • Use the website without encountering any flashing, scrolling or moving text
  • Listen to most of the website using a screen reader 
  • Navigate to most of the content by keyboard only
  • Navigate most of the website using speech recognition software
  • Use the website without encountering any time limits
  • We’ve also made the website text as simple as possible to understand


Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible.

AbilityNet - My computer my way


Non accessible content

The content listed below is non-accessible for the following reasons.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

New PDFs or Word documents we publish will aim to meet accessibility standards.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 7 working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email:


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


How we tested this website 

This website was last tested in February 2023. We tested each page on the website for each content type and UI component. We used online webpage checkers via the tools below:

 We also ran manual testing for keyboard accessibility and screen reader software.


Preparation of this accessibility statement

This statement was updated on 27th March 2023.